Help center
Support
We're here to help. Most replies within one business day.
App & account
Login issues, generating plans, editing workouts or nutrition, saved versions.
Email app supportContact us
The fastest way to reach us is email. We're a small team based in Simi Valley, CA and we read every message.
- General & app support: support@sylofit.com
- Store orders: orders@sylofit.com
- Press, wholesale, partnerships: hello@sylofit.com
- Hours: Mon–Fri, 9am–5pm PT
Frequently asked
Is SYLOFIT AI really free?
Yes. The core app — generating workout and nutrition plans,
editing them, saving versions — is free. Optional paid
features may be added later, but the plan-generation core
stays free.
How long do store orders take to ship?
Orders placed before 2pm PT ship the same day from our Simi
Valley, CA warehouse. US delivery is 2–4 business days.
International delivery varies by destination.
What's your return policy?
Unworn apparel and unopened supplements can be returned within
30 days of delivery for a full refund. Email orders@sylofit.com
with your order number to start a return. We don't charge
restocking fees.
Are your supplements third-party tested?
Yes. Every batch is third-party tested and we publish the
Certificate of Analysis (COA) per lot. No proprietary blends.
Lot codes are printed on every container so you can match
them to the published COA.
Can I delete my account?
Yes. Email support@sylofit.com from the address tied to your
account and we'll process deletion within 7 business days.
Some data may be retained for legal or operational reasons —
see our Privacy Policy.
Do you ship internationally?
We currently ship to the US, EU, UK, and Australia. Duties
and taxes are calculated at checkout where applicable.
Is the app safe for beginners?
Yes — pick "Beginner" as your training level and plans will
start with foundational movements, lower volume, and clear
form cues. That said, the app is general fitness information,
not medical advice. If you have a condition, consult a
healthcare provider before starting.